Storytelling with Impact

Storytelling speaks to the craft of composing and presenting a story to an audience.

AI, Information Networks, and Stories: Insights from Nexus, the latest book by Yuval Noah Harari

September 10, 2024/in AI, Artificial Intelligence, History, Humanity, Science, Storytelling/by Mark Lovett

Note: comments not attributed to the author constitute my personal opinions.

You may be familiar with Yuval Noah Harari, the author of the global bestseller, Sapiens: A Brief History of Humankind. Yuval has a way of taking very complex subjects, such as the history of humans, and presenting important highlights, digestible summations, and tangible examples to illustrate his personal views. This time he’s examining how human history has been shaped by information networks, including its most recent incarnation as artificial intelligence (AI) in Nexus: A Brief History of Information Networks from the Stone Age to AI.

In Nexus, Yuval leads us on a recap of human history (sounds familiar), but this time as a way to view our common journey on this planet in the context of how human networks and information networks evolved in tandem.

Information is increasingly seen by many philosophers and biologists, and even by some physicists, as the most basic building block of reality, more elementary than matter and energy.

It was interesting to consider the evolution of cultures from the perspective of how human networks evolved in parallel with information networks. With oral cultures, “…realities were created by telling a story that many people repeated with their mouths and remembered in their brains.” Before the advent of any writing system, personal storytelling was our exclusive information network.

Image by Franz Bachinger from Pixabay

Similar to how humans act in the modern world, prehistoric humans told each other stories on a daily basis. Many were soon forgotten, but sometimes they were committed to memory. Stories deemed to be important were retold as a way to spread their message, or shared with future generations as a way to enshrine their culture.

But we must also remember that the retelling of any story will introduce some inaccuracies, so in a sense, stories are living entities that, over time, stray from the truth. And beyond the changes that happen to stories unintentionally with retelling, at some point in time, humans figured out how to tell outright lies.

Misinformation is an honest mistake, occurring when someone tries to represent reality but gets it wrong. Disinformation is a deliberate lie, occurring when someone consciously intends to distort our view of reality.

So our information networks have never been completely accurate, but with the advent of writing systems, it was possible to capture a version of the story, such that many people could read the same words. Once again, there was no way to know if what was written was true, leaving humans left to wonder whether any written document was accurate, or was simply preserving another falsehood. Regardless, it was common for the written word to be widely adopted as true. Government decrees and religious texts being two common examples.

But whether true or false, written documents created new realities.

Writing, once performed by hand, was revolutionized by the printing press, then electrified by technology as information was transmitted on radio and television. The birth of the internet allowed us to transfer files and even send emails, while the inception of the world wide web allowed us to be publishers, and for a brief moment, it felt as though personal storytelling — the first information network — was having a renaissance of sorts. Once again, however, the powers that be — both political and corporate — came to control a large portion of the digital landscape, thus shaping the flow of information, both true and false.

All powerful information networks can do both good and ill, depending on how they are designed and used.

Thus it follows that human networks can become ill when they buy into the disinformation promoted by ill-intended information networks. Communist / fascist / marxist / stalinist governments are prime examples. And though the western world has long felt immune to such a fate, disinformation networks, increasingly powered by AI, are active at this very moment, with the intent of dismantling democracy.

We should not assume that delusional networks are doomed to failure. If we want to prevent their triumph, we will have to do the hard work ourselves.

Artificial intelligence is often seen as just another technological upgrade, but it’s fundamentally different. To date, the stories we share, whether they are true or false, or intended to do good or cause harm, were created and disseminated by humans. With AI, we must now confront the fact that “nonhuman intelligence” has that same capability. Are we ready for nonhuman wisdom?

The invention of AI is potentially more momentous than the invention of the telegraph, the printing press, or even writing, because AI is the first tool that is capable of making decisions and generating ideas by itself.

Pause for a moment and consider that concept. Rather than only consuming our information in order to paraphrase its meaning, AI creating content on its own is akin to it being a nonhuman storyteller. I’m not sure where this capability will go, but I fail to see the upside. As AI can’t experience anything in the real world, how will it craft a narrative? For example, a hurricane hitting a major city will result in a great deal of information being created — facts and figures, as well as various predictions, followed by news reports, interviews, and first hand accounts. Only humans will be able to tell those stories, right? Or will AI be able to generate its own version of what is happening? And how will we know the difference?

Image by Guilherme Christmann from Pexels

More than ever, the personal stories we share are of vital importance. The only way that positive change has ever occurred is by sharing our thoughts, feelings, and experiences. But with AI, is our birthright of being the sole source of stories at risk? For me, that question was top of mind after reading Nexus.

If a twenty-first-century totalitarian network succeeds in conquering the world, it may be run by nonhuman intelligence, rather than by a human dictator.

We’ve already seen cases where AI was used by humans to influence elections and stoke hatred between different cultures. What will happen if humans are removed from the equation altogether? It may be a long shot, but I’m thinking we need to create as many true, personal stories as we can for AI to consume. My hope is that in doing so, we can inject AI with a sense of human empathy, morality, compassion and respect.

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The Importance of Resonance and Relevance in Storytelling

January 1, 2023/in Audience, Narrative, Personal Stories, Society, Storytelling/by Mark Lovett

Welcome to 2023! The past few years have been quite an adventure. And what a story, or for most of us, a series of stories. But that tends to be the nature of life. Stories unfold. Sometimes with our direction, but often without our permission. Which would explain why so many people have recently told me that 2023 is the year they want to tell a personal story, one that can impact others, but they just don’t know where to start.

The first question that many of them ask me is: “What makes a talk memorable?” It’s not the easiest question to answer, as there are so many factors to consider when crafting and delivering a personal story. And while speaking skills are an important element, they are not the most important factors when it comes to impacting audiences. Begin your exploration here: Resonance and Relevance. Address these two words up front, in the Ideation phase.

Will the audience be interested in my topic,
and will they find my message useful?

People will listen to stories that capture their attention, when it’s a subject they want to hear about. First step is to ask yourself, “Why will the audience care?”

Don’t just think about the answer. Write it down. Make a list. That means you’ll need to know your audience. And if you’re telling your story to more than one group: general audience vs. scientists vs. academics vs. students, the answers will vary. And that’s okay. It’s a great way to discover new audiences.

Once you’re satisfied that your story will resonate with your audience, and you have shifted from the Ideation to the Narration phase, the body of your story needs to be relevant. Ask yourself, “What will the audience think, feel and do after they hear your story?” Each of your Story Blocks should be selected and written to accomplish your intended goals.

Will they feel inspired, have you added to their knowledge, shifted perceptions, challenged a preconceived notion, given them a new way to see themselves or the world around them? In short, is your narrative relevant to their life? What can they take away from your story that will help them going forward?

I do hope that all of you who have an impactful story to share do exactly that in 2023. Maybe it’s a keynote speech, or a talk on a TEDx stage, or maybe it’s for a local community group or at a breakfast meeting. Don’t worry about the size of the audience, as touching a single person is valuable. You never know how the impact will ripple out and touch others.

So if you have a personal story to tell, and need a bit of guidance along the way, send me a message and we’ll set up a complementary call to discuss your needs. I’ve coached hundreds of storytellers, from scientists to engineers, students and academics, creatives and business leaders, special forces and prison inmates.

Know that your story is important, and that it can change the world!

Hitting the bullseye for storytelling with impact

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On Writing (Your Story) Well – Part Two

November 14, 2022/in Audience, Narrative, Public Speaking, Storytelling, Writing/by Mark Lovett

When telling true stories, people often assume it’s simply a matter of repeating the truth. That’s the best place to begin, as facts are the foundation of personal storytelling, but maximizing the impact of your story comes down to the words, sentences, and paragraphs that comprise all narratives. It’s the writing process which turns truth into story.

Professional writers know this, spending the majority of their time editing what they’ve written. Word choice. Sentence structure. Narrative arc. Writers devote their career to mastering the art of telling stories that matter. For most of us it tends to be a different story.

We learned to write at a very early age, but once we entered the school system the focus was on grammar, which is a necessary component of the writing task, but unfortunately, there was scant guidance when it came to using that proper grammar to tell personal stories. We leave school and begin our career lacking the storytelling skills that can positively effect every aspect of our future.

I was blessed early on in my career when a colleague handed me a new copy of On Writing Well by William Zinsser. That was decades ago, and I’ve since owned a number of copies along the way. I’ve read it many times, refer to it often, and I’m still learning. If telling personal stories is something you aspire to, and want to maximize the impact of your stories, I recommend you pick up a copy.

On Writing Well by William Zinsser Book Cover

The book covers a lot of territory, and in the previous post I covered Part One. With this second installment I highlight key points from Part Two of the book.

From Part II on Unity

As for what point you want to make, every successful piece of nonfiction should leave the reader with one provocative thought
that he or she didn’t have before.

Storytelling with Impact is often about shifting perspectives – altering the way in which a listener or reader views a particular subject, how they view themselves, how they view others, or how they view the world – sometimes all four. Most of us are on a journey of self discovery, as well as self improvement, which entails growth, which results in altering our viewpoints. We seek new information from many sources, one of which involves hearing stories from / about other people.

To achieve the goal of making an impact I ask storytellers to describe how their audience thinks and feels about that idea or experience that forms the basis of their story. I then ask them to describe how that audience might think and feel about the subject after they’ve heard their story. It’s not just a verbal exercise. To truly understand the provocative thought that William Zinsser mentions it’s important to write down your before and after thoughts. Give the exercise it’s due. Understanding the power of your story is key to writing a powerful story.

The Narrative Journey

Trust your material if it’s taking you into terrain you didn’t intend to enter but where the vibrations are good.

Your story’s narrative will, hopefully, take an audience on a journey from your opening line to your closing line in a seamless fashion. And with a clear intent (see previous section) you map out your route by way of identifying the most relevant story blocks and order them properly. But stories can have a way of shapeshifting; pulling you in directions that were not on your planned route. Sometimes you’ll need to pull hard on the reins to get back on track. But to William’s point, you also need to pay attention to how the diversion feels.

Writing is simultaneously a process of crafting a narrative, while at the same time, rediscovering that narrative. As you write, new ideas, experiences, and pathways arise. Distractions should be discarded, but discoveries should be examined. And yes, you may find yourself on a fun diversion, only to realize you’re not going in the right direction, so you’ll have to backtrack an refocus. Stay true to your destination, and yet embrace the chaos that often arises.

From Part II on The Lead and the Ending

You should give as much thought to choosing your last sentence as you did to your first. Well, almost as much.

Every story opens with a (few) sentence(s), and will close with a (few) sentence(s). In my view, “few” equates to 3 or less. In both cases the message must be clear, at first to provide an initial hook for the story, and to conclude, something memorable. Both are vital bookends to your narrative, but I’ll agree with William’s viewpoint that the opening carries a bit more literary weight as you need to capture the interest of the audience in order for them to still be paying attention when it’s time the closing.

That said, focus on crafting a compelling narrative first. Remember the mention about shapeshifting? Initial drafts of your opening and closing may stay intact, but more often than not, you will discover better versions during the writing / editing / rehearsing process. Polish the ends once the story’s narrative is solid.

From Part II on Bits & Pieces

The longer I work at the craft of writing, the more I realize that there’s nothing more interesting than the truth.

I am often asked whether a story can ‘stretch the truth’, or if the storyteller can ’embellish’ their narrative. My answer is always the same. If your intent is to tell a true story, then stick to the truth. My reasoning is that if you’re caught in a lie, or the audience can tell that you’re adding fiction to your story, then everything you say is in doubt. These tactics can work well when you’re telling tall tales at the dinner table, but not when you’re on stage trying to reach an audience with a real story.

What I like about William’s quote is that the truth is actually more interesting. It requires additional work to find a storyline that is more interesting, which is to say, it’s often easier to lie than it is to tell the truth. In many cases, storytellers incorporate a lie (or embellishment) in order to avoid dealing with the truth. While it’s tempting, don’t do it. Find the most impactful truth, and write your story accordingly.

Reflection

These are four pearls from On Writing Well that I’m still (after many years) trying to master. Every time I write something (I think is) wonderful, I wake up the next day, reread my prose and become convinced that someone broke into my home in the middle of the night and changed what I wrote the previous day. I couldn’t have written something so bad, but I did. In those moments of despair I’m glad that the wisdom of William Zinsser is close at hand.

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On Writing (Your Story) Well – Part One

October 28, 2022/in Audience, Narrative, Public Speaking, Storytelling, Writing/by Mark Lovett

On Writing Well by William Zinsser Book Cover

The book covers a lot of territory, more than can be covered one post, so in this first installment I will highlight some key points revealed in Part One of the book.

From Part I on Principles

Writing is hard work. A clear sentence is no accident. Very few sentences come out right the first time, or even the third time. Remember this in moments of despair. If you find that writing
is hard, it’s because it is hard.

Some storytellers that I work with know this day one, most don’t, but they soon discover this reality as we get to revision 4, 5, 6, 7. It’s easy to write. Just pick up a pen, or let your fingers dance across a keyboard. Words do come out, but the first words we write rarely convey the true meaning of our story. The words we need have a way of hiding off the page. Sneaky bastards.

Our first drafts sit on the surface. A basic outline is there. The bones, if you will. And that’s fine, as every structure needs a frame. But it takes focused effort to dig deeper into a story while at the same time polishing a narrative that shifts. Writing and editing. Listening and editing. Rehearsing and editing. Hard work.

The Power of (any) Language

It’s a question of using the English language in a way that will
achieve the greatest clarity and strength.

I always stress the importance of maximizing impact when I help someone craft their narrative, but I like William’s word choice here: achieve the greatest clarity and strength. When a point is not clear the reader or listener may get confused and disconnect from the narrative. Strength comes from not hedging your bets. Say what you mean and be direct. That doesn’t mean overdoing it for dramatic effect. Strength comes from authenticity, not theatrics.

Narratives Under the Microscope

Reexamine each sentence you put on paper. Is every word doing new work? Can any thought be expressed with more economy? Is anything pompous or pretentious or faddish? Are you hanging on to something useless just because you think it’s beautiful?

This is the tedious part, and the step that many writers and speakers cut short. The process involves writing, then reading what you wrote and fixing the most obvious problems. Repeat the cycle until the issues found move from major to minor. Don’t shoot for perfection; that won’t happen at this stage. It’s time for adding audio to the sequence.

Recite the story out loud using your natural voice, as though you were telling it to someone. You will find a whole new basket of problems to correct. Listen for sentences that are too long, words with too many syllables or too complex, and clichés that should be axed. Edit, edit & edit. Then use a smartphone to record your story and play it back. Now your brain isn’t spending any energy trying to speak and you can concentrate on what you’re hearing.

Are the sentences concise? Does it sound like you? We tend to write in a more formal fashion than we speak, using words more difficult than those we would naturally say. If you stumble over words or phrases, see if you can find easier, simpler replacements. The easier it is to say, the easier it is to hear.

What to Include

Never say anything in writing that you wouldn’t comfortably say in conversation.

It’s common for storytellers to ask how much they should reveal, how far they should go in exposing the essence of their personal story, and knowing where the line is can be difficult to determine. I often advise, “Don’t say anything you wouldn’t say at the dinner table.” I like both views, but there are exceptions.

In any case, you must consider your audience as you edit. In our digital world written articles, podcasts and videos get global distribution, or at a minimum, global access. You want your message to be heard, and be as meaningful as possible, but it’s also possible to alienate your audience with details that are considered too shocking or graphic.

In the end you must make that call. One way to approach the topic is to write your story out in full, saying as much as you feel comfortable sharing publicly. Then rehearse your story in front of trusted friends or family – if your story is written, have them read it. Ask whether it felt as if you were holding back and playing it safe, or if it’s a case of TMI (too much information).

Reflection

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Telling Stories About Storytelling

January 1, 2022/in Interview, Narrative, Podcast, Public Speaking, Storytelling, TEDx/by Mark Lovett

Most of my time is spent working with clients, helping them craft and deliver impactful talks, but once in a while I have the opportunity to hang out with a master storyteller and have an in-depth conversation on the art of storytelling. Such was the case when I was a guest on the Speak Like a Leader podcast, hosted by John Bates, the founder of Executive Speaking Success.

I met John back in my TEDx days, when I was organizing TEDxSanDiego and he was at the helm of TEDxSantaMonica, and our first conversation centered on what makes a good story. We’ve stayed connected over the years and still share a common passion for helping others uncover and tell their personal stories.

Mark Lovett on Speaker Like a Leader Podcast

[listen to the entire podcast here or listen to an excerpt below]

Behind the scenes at a TEDx event

We started out talking about the TEDx world from the viewpoint of a TEDx organizer, and I shared the advice that I give to everyone who wants to be on a TED or TEDx stage – that your story should be based on your passion, on a topic that you’re speaking about or writing about on other platforms. The more you’re doing that, the more likely that an organizer will come across your work and think of you as a thought leader on the topic. John’s brilliant insight was that everyone should be living a TED-worthy life. Which is to say, you should be making a difference in the world regardless of whether you get on a TEDx stage.

Mark Lovett as quoted on the Speak Like a Leader podcast #1

What’s unique about you?

We also got into the nuts and bolts of storytelling, and the importance of your unique voice, your view of the world, and the way that can shift perspectives of people in the audience, teach them something, or expand their horizons. With the best TED and TEDx talks, I always think and feel a bit different after the talk concludes. What do listeners think and feel about your topic beforehand, and then after your talk? If there was no difference, then your talk had no impact.

Mark Lovett as quoted on the Speak Like a Leader podcast #2

We also addressed the issue of preparation, as this is one of the most frequently asked questions from potential speakers. How to get ready for the stage. You’ll hear many different opinions on the topic of memorizing, from those who believe in it, to those who avoid it. In working with hundreds of clients over the years, John and I have come to realize that each speaker is unique, and they need to figure out what works best for them.

Regardless of method, the key thing is to rehearse, and rehearse, and rehearse. You need to become very familiar with the points that you want to make during your talk. And a great way to do that is by rehearsing in front of friends or family who will give you honest feedback. Then go back and edit, and rehearse again.

There’s so much more that we covered during our hour together, and it was such an honor to spend time talking to John Bates about the magic of storytelling. So give this episode a listen, and then subscribe to the podcast to hear John interview a wide range of subject matter experts.

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